Frequently Asked Questions

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FAQ

Got questions? We've got answers!

I’m not sure if this is for me, how can I find out?
Please get in touch if you have any concerns. Kathryn can book you in at the clinic to discuss your goals and which class may be best for you or you can request a phone call.
Please get in touch with Kathryn, she can take your details and book you onto the class herself.
Absolutely! You may need to get the “okay” from your GP/consultant but Kathryn will always try to adapt sessions to suit your health needs.

You can book individual sessions however these places are at an enhanced rate and are only available 48 hours before the class starts. Priority booking will be given to those who have purchased a package.

Option 1 – 6 Classes £72 expires in 8 weeks. Option 2 – 12 Classes £132 expires in 8 weeks. Option 3 – 36 classes £360 expires in 6 months. All classes are 45 minutes.
No, Kathryn will provide all equipment. You can bring your own mat if you would prefer but one will be provided for you.
Something that makes you feel comfortable! You don’t have to wear gym kit but something you can move freely in would be good. If you are taking part in a matwork class please wear grip socks. For the strength circuits and chair class flat shoes/trainers is most ideal.
CLWB Pilates has a 24 hour cancellation policy. Any cancellation or no shows made within 24 hours before the class start time will not be entitled to a refund or class credit.
I am paying through an insurance company, is that okay?

I am HCPC and CSP registered so you are able to claim back the cost of your physiotherapy appointment with some insurance providers. However, I do not accept payment directly from the insurance company. You will have to pay the cost upfront then I will provide you with a receipt that your insurance company will reimburse you for. 

This is possible but you would need to complete an online health screening form prior to the appointment. If you are experiencing pain or an injury you will need to book a physiotherapy appointment. However, if you would like a relaxing or maintenance massage you do not need to have an initial assessment. 

No, you do not need a referral from a GP to book a physiotherapy appointment.

You can see all up to date availability through our online booking system. If you require a same day appointment please get in touch with Kathryn directly via email or mobile to see if this is possible on the day. In most cases Kathryn will be able to offer you an appointment for the same week.

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